Deliveries and FAQ


DELIVERY 

UK Post -

Delivery within the UK is by Royal Mail Special Delivery – this is insured, with tracking and promises overnight delivery to arrive by 1pm. 

A Signature is required by the recipient or by concierge so please ensure correct postcode and if appropriate the company name. (Longer delivery time will occur during Bank Holidays and Island locations).

£7.00 will be the total cost for up to 3 items in one parcel.

 

International Post -

Parcels Worldwide: £15.00 International Airsure, or International Signed for Service

USA:  14 - 21 days delivery, on a non-peak time of year. It is an insured postal service with parcel tracking facility. Please note that at Christmas and peak times this service can take up to 28 days.

Other countries, including New Zealand: 7 - 14 days at a non-peak time. 

Australia 

Australian customs lists Silver Jewellery as a prohibited postage item - so unfortunately we cannot ship to Australia at this time. 

RETURNS

If you would like to return a piece of jewellery, unworn and in good condition, within 28 days of purchase, then please email or phone Sue before posting to confirm the correct return address.

QUALITY

Each piece of jewellery is designed and created by Sue Chadwick from sterling silver. It is hallmarked at the London Assay Office. The London Assay Office also stamp the Sue Chadwick maker's mark - a heart with the initials SMC enclosed within.

 

COMMISSIONS

Please feel free to call or email Sue to discuss any commissions.

She will design and make in silver, gold, gold plate or platinum.

Some recent commissions are featured on the website Blog.

 

GIFTS

If you are purchasing a gift and would like it sent direct from Sue   Chadwick to the lucky recipient with a message card, then please write your message in the “ comments” box on the purchasing page and Sue will include the message card with the gift. Each item will be arranged in acid free tissue paper, and placed in a handmade paper box.

PAYMENT

You can purchase Sue Chadwick Jewellery on this website, or by contacting Sue directly via e-mail or phone.

 

KEY POINTS TO REMEMBER WHEN BUYING JEWELLERY

Rings – Based on UK wedding-band standards, rings are sized from A to Z. The best way to judge your own size is by getting the appropriate finger measured in a jeweller’s shop. If you are purchasing for someone else, then please contact Sue and together you will be able to work out the right size for you or your loved one.

Pendants  - you may wish to consider alternative neckwires to the options shown in the photograph, namely, the type, length and gauge of the neckwire or chain. You will be able to request these in the “comments” box on the purchasing page - but if you are in any doubt please do call or email Sue to discuss the options and clarify any of these details.